From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!

20160727_ILAmericanWaterLetter_fb

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About Jim Chilsen

Jim is director of communications for the Citizens Utility Board (CUB)
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