Telecom, utility concerns on AG’s list of top consumer complaints

Telecommunications and utilities are both top concerns for Illinois residents, according to Illinois Attorney General Lisa Madigan’s annual top 10 list of consumer complaints.

In 2014, the Attorney General’s office fielded 2,162 telecommunications-related complaints from consumers (No. 3 on the list), and 566 utility-related complaints (No. 10).

Attorney General Madigan’s office compiled the top 10 by categorizing and ranking every consumer complaint it received throughout the year. Telecom and utilities are frequent members of the yearly list. Altogether there were more than 21,700 complaints—with those two categories accounting for about 12 percent of them.

Check out the full list below: 

CATEGORY # OF COMPLAINTS
1. Consumer Debt (mortgage lending, debt collections, credit cards) 3,655
2. Identity Theft (fraudulent credit cards and utility accounts, bank fraud) 2,617
3. Telecommunications (wireless service, local phone service, cable/satellite) 2,162
4. Construction/Home Improvement (remodeling, roofs/gutters)  1,900
5. Motor Vehicles/Used Auto Sales (as-is sales, financing, warranties) 1,305
6. Promotions & Schemes (sweepstakes, pyramid, work-at home scams) 1,199
7. Mail Order (Internet purchases, catalog ordering, television/radio) 868
8. Fraud Against Business (consulting, directories/publications) 762
9. Motor Vehicle/Non-Warranty Repair (collision/body, engines) 608
10. Utilities (electric, natural gas/propane, water/sewer, waste removal) 566
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About Jim Chilsen

Jim is director of communications for the Citizens Utility Board (CUB)
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