CUB has received a six-fold increase in complaints about unregulated natural gas suppliers in 2014. With the ugly winter weather and utility rate increases, the time is ripe for rip-offs. Because of this, we’ve issued a consumer alert that includes the five questions you need to ask when considering an offer from an alternative gas supplier.
“It may be April Fools’ Day, but now more than ever consumers need to be wise about their gas bills and beware of bad deals,” CUB Executive Director David Kolata said.
What are we talking about exactly?
For example, one consumer said her 85-year-old grandmother received a $1,030 gas bill because an alternative supplier had “taken over her account without her permission.” Another Chicago woman said her Polish-speaking mother was “slammed”—switched to a gas supplier without her permission—after “two young ladies” spoke to her mom through her screen door and asked to see her gas bill. Or consider the the customer who said she was not aware she was with an alternative supplier, until she discovered that she was paying about triple the Nicor Gas rate.
And these are just the tip of the iceberg! We’ve had nearly 200 complaints in 2014. Arm yourself with the facts and read the 5 questions you need to ask before switching to an alternative supplier.
Also, take our two-question survey and you could win two light bulbs with a $200 money-saving potential.